Terms of Service

Effective date: 1 May 2026  ·  Asveon Group Ltd.

Welcome to Relivv — an event media sharing platform operated by Asveon Group Ltd., a company registered in Bulgaria, EU (VAT No. BG204351931), located at Rikkardo Vakkarini 8, 1404, Sofia, Bulgaria.

Please read these Terms of Service ("Terms") carefully before using Relivv. By registering, accessing, or using the platform, you agree to be bound by these Terms. If you do not agree, do not use our Services.

If you are entering these Terms on behalf of a company or legal entity, you confirm that you have the authority to bind that entity. If you are an individual, you confirm that you are at least 18 years of age.

1. The Service

Relivv allows event organisers ("Organisers") to create events, generate QR codes, and collect photos, videos, and text posts from guests in real time. Guests can upload media, view a live photo wall, and browse the event album — without registering an account.

Relivv offers three tiers:

• Free: up to 100 uploads, media retained for 7 days
• PLUS: up to 500 uploads, media retained for 90 days, one-time payment of €39
• PRO: unlimited uploads, media retained for 365 days, full feature set, one-time payment of €99

Plan limits, pricing, and features are displayed on our website at relivv.me and may be updated with prior notice.

2. Account Registration

To use Relivv as an Organiser, you must create an account. You agree to:

• Provide accurate and complete information during registration
• Keep your login credentials confidential and not share them with others
• Notify us immediately of any unauthorized access to your account at [email protected]
• Be responsible for all activity that occurs under your account

We reserve the right to terminate or suspend accounts that provide false information or violate these Terms.

3. Payments and Refunds

Plans are purchased as a one-time payment per event. Payments are processed securely via Stripe. By completing a payment, you agree to Stripe's terms of service.

All prices are shown inclusive of applicable VAT where required by law. An invoice in PDF format will be automatically emailed to you after each payment and is also available for download from your account.

As plan upgrades activate immediately and provide access to features and storage, payments are generally non-refundable. If you believe you were charged in error, contact us at [email protected] within 14 days and we will review your request.

4. User Content

You ("Organiser") and your guests may upload photos, videos, and text posts to events on Relivv ("User Content"). You confirm that:

• You own or have the right to upload all content, or have obtained the consent of the persons depicted
• You are solely responsible for all User Content associated with your event
• You have informed your guests that their uploads will be visible to other guests and the organiser

You grant Asveon Group Ltd. a limited, worldwide, royalty-free licence to store, display, and process User Content solely to provide the Services to you. We do not claim ownership of your content and will not sell or share it with third parties except as described in our Privacy Policy.

5. Prohibited Content and Conduct

You must not upload, share, or encourage others to upload content that:

• Is unlawful, harmful, threatening, defamatory, obscene, or harassing
• Depicts sexually explicit material or child exploitation
• Infringes any third-party intellectual property, trademark, or privacy rights
• Contains malware, viruses, or any code designed to disrupt our systems
• Promotes or facilitates illegal activity
• Constitutes unsolicited commercial advertising

We use automated AI content moderation to detect policy-violating content. We reserve the right to remove any content and suspend or terminate any account that violates these Terms, without prior notice.

6. Intellectual Property

All rights in and to the Relivv platform — including its software, design, trademarks, and features — belong exclusively to Asveon Group Ltd. You may not copy, reproduce, modify, distribute, or create derivative works from any part of the platform without our prior written consent.

7. Service Availability

We strive to provide a reliable service but do not guarantee 100% uptime. Relivv may be temporarily unavailable due to maintenance, upgrades, or circumstances beyond our control. We will endeavour to notify users in advance of planned maintenance.

We are not liable for any loss of data or revenue resulting from service interruptions. Media retention is provided on a best-effort basis according to your plan; in the unlikely event of a technical failure, we will make reasonable efforts to recover your data.

8. Disclaimer of Warranties

The Services are provided "as is" and "as available." To the maximum extent permitted by applicable law, Asveon Group Ltd. disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be error-free, uninterrupted, or free of viruses or other harmful components.

9. Limitation of Liability

To the fullest extent permitted by law, Asveon Group Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business, arising out of or related to your use of the Services.

In no event shall our total liability to you exceed the amounts you have paid to us in the 12 months preceding the event giving rise to the claim. If you have not made any payments, our liability is limited to €100.

10. Termination

You may delete your account at any time from your account settings or by contacting us. Upon deletion, your events and media will be scheduled for removal in accordance with our data retention policy.

We reserve the right to suspend or terminate your account, with or without notice, if you violate these Terms, engage in fraudulent activity, or if we are required to do so by law.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of significant changes via email or a notice on the website at least 7 days before they take effect. Continued use of Relivv after the effective date of updated Terms constitutes your acceptance.

12. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Bulgaria and applicable European Union regulations. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Sofia, Bulgaria.

If you are a consumer resident in another EU member state, you also have the right to bring a claim in the courts of your country of residence and benefit from the mandatory consumer protection provisions of your local law.

For EU consumers, the European Commission's Online Dispute Resolution (ODR) platform is available at ec.europa.eu/consumers/odr.

13. Contact

• Asveon Group Ltd.
• Rikkardo Vakkarini 8, 1404, Sofia, Bulgaria
• VAT: BG204351931
• Email: [email protected]
• Phone: +359 877 747 479